Privacy Policy

Last update: April 2025

Welcome to Ninety nine. Your privacy is important to us. In this privacy policy, we explain how we collect, use, and share your personal information when you visit our website,
buy something from us, or otherwise interact with us.

Please take a moment to read this policy carefully so that you know exactly what we do with your data.

CHANGES TO OUR PRIVACY POLICY

This policy may be amended from time to time, for example if our working methods change or if new rules come into effect.
If anything changes, we will adjust the date at the top and ensure that the latest version can always be found here on the site.

HOW AND WHY WE COLLECT YOUR DATA

In order to help you as best as possible–from delivering your order to improving your shopping experience–we collect certain data from and about you.
This data can come from you, from your use of our site or via third parties such as our payment partners.
Below you can read exactly what this means.

WHAT WE COLLECT FROM YOU

1. Data that you share with us. Think of:

• Your name, email address, telephone number and address.
• Your order information, such as billing and shipping addresses.
• Account information, such as your username and password.
• Everything you share with us through customer service.

Some features on our website only work if you share certain information with us.
You can of course choose not to do this, but then some parts may work to a limited extent.

2. Data we collect automatically

When you visit our website, we automatically collect certain information about your use. We use cookies and similar techniques for this.
This way, we learn how you use our website, which pages you view, which device you use, and what your preferences are.

3. Third party data

We work with partners such as Shopify (our webshop platform) and payment processors. They sometimes also collect data for us, such as:

• Your payment details (such as your bank account or credit card number).
• Technical information when you come to our site via an advertisement or newsletter.
• Analytics via cookies or pixels to improve your experience.

HOW WE USE YOUR DATA

We only use your data if we have a good reason to do so. Here are the main reasons:

• To process your order:
  From payment to shipping–we use your data to ensure your order runs smoothly.
  We also use it to manage your account and communication around returns or exchanges.
• For marketing and communications:
  If you have signed up, we can keep you informed by email or text message about fun news, promotions and products that suit you.
  You can unsubscribe from this at any time.
• For security and fraud prevention:
  We take your security seriously. That's why we also use your information to protect our website and your account from fraud or abuse.
• For customer service and improvement of our services:
  Your feedback and contact moments with us help us to understand you better and to continuously improve our service.

WHO WE SHARE YOUR DATA WITH

We only share your data when it is really necessary:

• With service providers who help us (such as payment processors, parcel delivery companies or IT support).
• With marketing partners, but only if you have given permission for this.
• Within our own company, for example with colleagues from customer service or administration.
• If we are legally required to do so, for example by court order.
  
  We never sell your data to other parties.

CHILDREN

Our website is intended for adults. We do not knowingly collect data from children under the age of 16.
If you as a parent notice that your child has shared personal data, please contact us–we will then ensure that this information is deleted.

SECURITY & RETENTION PERIOD

We do everything we can to keep your data safe. However, no system is 100% watertight.
We therefore also ask you to keep your account details safe.
The data we store about you, we only keep for as long as necessary–for example, to complete your order or to comply with the law.

YOUR RIGHTS

Depending on where you live, you may be entitled to:

• Access to your data
• Correction or deletion of your data
• Limiting the use of your data
• Object to the use of your data for certain purposes
• Withdraw your consent
• To request or transfer your data to another party
• You can exercise these rights by contacting us using the details below. We will handle your request carefully and respectfully.

DO YOU HAVE A COMPLAINT?

Let us know! We’ll be happy to work with you to resolve this.
If you feel we’re not handling it properly, you can contact your local data protection supervisory authority, depending on where you live.

INTERNATIONAL TRANSFER

We work with partners all over the world, which means that your data may also be stored or processed outside of Europe.
This is always done according to the rules of European privacy legislation, with appropriate security measures.

CONTACT US

Do you have any questions, concerns or do you want to exercise one of your rights?
You can always contact us via: info@ninetyninethebrand.com

We are the responsible party for your data, unless stated otherwise.