
How do I choose the right size?
Each product has a product page with detailed information, including Size & Fit. Here you can read how the item fits and what to consider when choosing the right size.
Not sure about your perfect size? Send us a message via our chat—we’re happy to help!
I would like to collaborate with you. How can I contact you about this?
How exciting that you want to collaborate with us! Send us an email at info@ninetyninethebrand.com or DM us on Instagram @ninetyninethebrand.
We’ll do our best to respond within 24 hours.
Do you restock sold-out items?
We produce our clothing ethically and responsibly. To avoid mass production, we manufacture in limited quantities. We only restock items when there is strong demand.
How do I make sure my item stays beautiful for a long time?
We've carefully created a Care Guide to help you take the best care of your items, ensuring they stay beautiful for as long as possible.
Which countries do you ship to?
We deliver to the Netherlands, Belgium, Germany, and France.
I entered my (address) details incorrectly. How can I change this?
Sorry for the inconvenience, but no worries! Together, we’ll find a solution. Send an email to info@ninetyninethebrand.com or DM us on Instagram @ninetyninethebrand
We aim to assist you within 24 hours.
How can I return an item?
If the item is unworn and unwashed, with the original labels and price tags still attached, and in its original packaging, it meets the return conditions. Please follow these steps:
- Register your return via your account or our return portal.
- Carefully package the items.
- Register your return and drop off the package at a postal point.
When can I expect my pre-order?
We understand that you want to receive your item quickly. The product page and order confirmation always indicate when the pre-order is expected. Once your delivery arrives, we will send you an update as soon as possible with the expected delivery date.